7 Driver Commitments

0% COMMISSION, BUILDING A FAIRER PLATFORM

At Ryde, we aim to empower our driver-partners on every journey. Our 7 Commitments serve as guiding principles, shaping how we support and empower our driver-partners. Along with our groundbreaking 0% Commission, these commitments highlight our dedication to creating a fairer platform for everyone.

Here is how we keep that promise:

Fair Earnings

Fair Earnings

We prioritise transparent pricing with more earning opportunities and we provide the lowest fees in the market.

  • 0% Commission for PDVL and TDVL drivers
  • Cancellation and Waiting Time Fee Policy
  • (NEW) Edit destination feature
  • Diverse range of Ryde services
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Safety First

We prioritise driver-partner safety across all aspects of our platform and ensure a secure and reliable driving experience.

  • 24/7 towing service & roadside assistance
  • Call masking
  • Live trip tracking
  • Emergency support
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Professional Development

We are dedicated to upskilling our driver-partners through resources and continuous training.

  • In-house training and education
  • Driver-partner quizzes
  • Onboarding session
  • Driver performance and community standards
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Dedicated Support

We offer multiple support channels for driver-partners and provide comprehensive responses via real-time chat support.

  • In-app RydeHELP driver support
  • Real-time chat support
  • (NEW) Ryde Driver AI Bot
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Job Flexibility

We empower driver-partners to choose jobs, set working hours, and work on their own terms for both part-time and full time drivers.

  • Freedom to choose your own trips
  • (NEW) Accept next trip before current drop off feature
  • Advance job feature
  • (NEW) 1-day leave benefit
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Active Engagement

We actively listen to our driver-partners’ feedback and recognise their contribution through various online channels, and offline events.

  • Facebook Community and Telegram Channel
  • Ryde Education Merit Awards (REMA)
  • Driver feedback session and appreciation events
  • #MakanWithRyde food giveaway
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Sustainability

We focus on sustainable transportation solutions by promoting eco-friendly practices such as RydePOOL, and multi-stops feature to reduce our carbon footprint.

  • Multi-stops feature
  • RydePOOL service
  • AI-driven delivery route optimisation

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