7 Driver Commitments

0% COMMISSION, BUILDING A FAIRER PLATFORM

At Ryde, we aim to empower our driver-partners on every journey. Our 7 Commitments serve as guiding principles, shaping how we support and empower our driver-partners. Along with our groundbreaking 0% Commission, these commitments highlight our dedication to creating a fairer platform for everyone.

Here is how we keep that promise:

Fair Earnings

We prioritise transparent pricing with more earning opportunities and we provide the lowest fees in the market.

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0% Commission for PDVL and TDVL drivers
Cancellation and Waiting Time Fee Policy
(NEW) Edit destination feature
Diverse range of Ryde services

Safety First

We prioritise driver-partner safety across all aspects of our platform and ensure a secure and reliable driving experience.

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24/7 towing service & roadside assistance
Call masking
Live trip tracking
Emergency support

Professional Development

We are dedicated to upskilling our driver-partners through resources and continuous training.

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In-house training and education
Driver-partner quizzes
Onboarding session
Driver performance and community standards

Dedicated Support

We offer multiple support channels for driver-partners and provide comprehensive responses via real-time chat support.

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In-app RydeHELP driver support
Real-time chat support
(NEW) Ryde Driver AI Bot

Job Flexibility

We empower driver-partners to choose jobs, set working hours, and work on their own terms for both part-time and full time drivers.

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Freedom to choose your own trips
(NEW) Accept next trip before current drop off feature
Advance job feature
(NEW) 1-day leave benefit

Active Engagement

We actively listen to our driver-partners’ feedback and recognise their contribution through various online channels, and offline events.

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Facebook Community and Telegram Channel
Ryde Education Merit Awards (REMA)
Driver feedback session and appreciation events
#MakanWithRyde food giveaway

Sustainability

We focus on sustainable transportation solutions by promoting eco-friendly practices such as RydePOOL, and multi-stops feature to reduce our carbon footprint.

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Multi-stops feature
RydePOOL service
AI-driven delivery route optimisation

Hear from our driver-partners

Since driver support is crucial in this industry, RydeHELP's prompt and efficient replies make me feel much more confident when driving with Ryde.

I have seen Ryde make a lot of improvements over the years. Ryde is my only ride-hailing platform because the fares are competitive and they offer good driver support.

I am very comfortable with Ryde and exclusively drive with them. They actively organise coffee sessions and collect our feedback.

“Ryde provides job flexibility, allowing me to plan my trips and set my own working hours. I can take care of my family and work.