RYDE | World’s First Real-time Carpooling App | Ryde’s Statement On Drivers Being Hit by Fake Accounts and “Phantom” Bookings
RYDE is a community based initiative that uses mobile and geo-location technology to match riders, who request for rides, with drivers going the same way. At the end of the ride, riders donate cash directly to drivers to defray the cost of the trip. RYDE does not take a cut from the donation but charges a booking fee, through a credit card transaction, to facilitate the match.
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Ryde’s Statement On Drivers Being Hit by Fake Accounts and “Phantom” Bookings

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28 Jun Ryde’s Statement On Drivers Being Hit by Fake Accounts and “Phantom” Bookings

Singapore, 27 June 2018 – In mid May, Ryde received a large number of feedback from drivers through email and social media platforms regarding fake rider accounts and “phantom” RydeX (private-hire) trip bookings. The cases have increased over the following 6 weeks, with close to 300 fake accounts and 2000 “phantom bookings” created. This has caused disruption to drivers and the resulting loss of income borne by them has exceeded $50,000.

After investigations, Ryde has found compelling digital evidence that point to IP addresses 119.73.221.76, 128.199.213.100 and 49.213.16.0 as the source of creation of these accounts. Digital evidence indicate that a majority of these fake accounts and “phantom bookings” originated from locations in Midview City1 and The Herencia2.

Such manipulations of the app have distressed affected drivers as their means of livelihood have been impacted. On top of causing drivers to lose money on fuel, these acts severely limit the drivers’ availability to take on more jobs as it sends them driving around in vain when they could have been picking up legitimate riders. As a ride-hailing platform, Ryde will take all necessary actions to ensure that drivers who depend on the platform for their income are not affected.

This is a breach of Ryde’s Terms of Use, Item No. 7 (use of Services to cause nuisance, annoyance, inconvenience or make fake bookings). Ryde does not condone such acts of misrepresentation that can threaten the livelihood of drivers.

Ryde has lodged a police report on June 26 against the attacks to bring such unlawful acts to light. Ryde has also notified the relevant authorities, Competition and Consumer Commission of Singapore (CCCS), National Private Hire Vehicles Association (NPHVA) and Land Transport Authority (LTA).

As an interim measure, Ryde has also been conducting user audits to eliminate these fake accounts and also informed their drivers to look out and report the incidents. Ryde will continue to monitor the situation closely and cooperate with authorities to put a stop to “phantom bookings”.

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1 Lat and long of Midview City: 1.359195, 103.8338132 [Source: Ryde Database]
2 Lat and long of The Herencia: 1.2921164,103.8393476 [Source: Ryde Database]

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