Things To Note
In order to opt in, riders must fulfil a minimum criteria set, based on their ratings and cancellation ratings. This is to foster a respectable, like-minded and safe Ryde community.
Auto-renewal every month
Should your ratings drop below the required threshold, you may lose the eligibility to RydeCoins Cashback bonuses. Take more rides to increase your ratings and your benefits will be reactivated.
Ryde+ subscriptions are renewed monthly on a rolling basis. If you would like to cancel the subscription, you are required to do so 1 day before the end of your subscription cycle.
Opt out anytime
Cancelling your subscription is simple and can happen any time before your next billing date.
However, we would like to highlight that to renew your subscription after canceling, you will need to fulfil the cancellation rate and rider rating criteria before you are able to opt in on the subscription again.
Frequently Asked Questions
Your ratings may have dropped during your subscription cycle and thus, making you lose the eligibility to Cashback bonuses. By ensuring Ryde+ is only available to riders with positive ratings, we continue to foster a respectable, like-minded and safe Ryde community. Take more rides to increase your ratings and you will get the benefits again.
Cashback bonuses will only apply for trips paid using your credit or debit card. Once the trip is completed, and if all criteria stated are fulfilled, the 15% cashback will be credited to your Ryde wallet in the form of RydeCoins.
Riders who use RydeCoins as their payment type will not be eligible for the cashback bonuses listed under Ryde+.
Criteria for 15% cashback for Ryde+ members:
- RydeX, RydeXL, RydePET and RydeSEND trip
- Trips paid with debit or credit card
- Cancellation rate ≤ 17.5%
- Rider’s Rating ≥ 4.8
- No private requests for trips
- Riders must have Cancellation rate ≤ 17.5% and Rider’s Rating ≥ 4.80 before they can opt in.
- The Ryde+ Subscription Plan is non-transferable, non-exchangeable and non-refundable.
- Ryde+ is a value subscription plan that unlocks savings across selected Ryde services for a fixed monthly fee of SGD $19.99, or a 3-month fee of SGD 49.99 (inclusive of GST).
- Ryde+ can only be purchased via credit or debit card.
- Your plan will be automatically renewed at the end of your billing cycle (unless it is cancelled 1 day before end of billing cycle). Charges will be deducted on the next billing date.
- No notifications will be given pre-renewal, you are strongly advised to monitor your next billing date.
- Ryde may supplement the current set of promotions from time-to-time with ad-hoc bonuses.
- If you would like to unsubscribe from the Ryde+ membership plan, please ensure you cancel your current subscription at least 1 day before the end of your current cycle.
- Cancellations will take effect on the next billing cycle.
- Ryde reserves the right to make changes to your plan at any time. Users will be notified at least 1 billing cycle in advance through email and in-app notifications.
- Ryde reserves the sole and absolute right to withdraw, amend and/or alter any part or the whole terms and conditions of this promotion at any time without giving any prior notice to the riders.
- Ryde also reserves the sole and absolute right to disqualify or reject any riders deemed ineligible for the subscription.
- Available on the latest app version only.